Terms and Conditions

This website is operated by yours truly Francesca Ponzini, Partita Iva 10205530966.

Shipping

All orders are dispatched within 2 days of purchasing.

Italy: flat rate 5 euros
Outside Italy: flat rate 10 euros

Please be aware that you can also arrange a free pick up from my place.

*Unfortunately due to the current pandemic, delivery is likely to be delayed*

Returns

As all of my products are hand made, I do not accept returns if you change your mind. However, if the postal service has damaged the products or if you feel that something is not right with it, please get in touch and I will do my best to exchange, refund or accomodate your request.

Just remember there is one single human being behind all this.

I have happily joined the #iocreoituoiregaliMilano created by @studiodeltapottery e @bottegabotanica.






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